Shipping Policy

Last updated: August 10, 2026

 

 

OVERVIEW

 

This Shipping Policy explains how Birdfz (Van Haalen Detailhandel B.V.) delivers orders placed on our website. Please read it alongside our Terms of Service and Returns Policy.

 

 

SECTION 1: WHERE WE SHIP

 

We currently ship exclusively to addresses within the Netherlands. We are not yet able to deliver orders to other countries. If your delivery address is outside the Netherlands, we recommend waiting to place your order until we expand our shipping coverage.

 

 

SECTION 2: WHERE YOUR ORDER SHIPS FROM

 

Depending on stock availability and the products in your order, your package may be shipped from our fulfillment locations in Germany or France. If your order contains items shipped from different locations, you may receive your order in more than one package.

 

 

SECTION 3: SHIPPING OPTIONS AND DELIVERY TIMES

 

We offer two shipping options at checkout:

 

Standard shipping (free): delivery within 4 to 5 business days.

Express shipping (4.95 euros): delivery within 2 to 3 business days.

 

Business days are Monday through Friday and exclude public holidays in the Netherlands, Germany, and France. Delivery estimates begin from the moment your order is dispatched, not from the moment you place your order. Orders are typically processed and handed to our shipping partner within 1 to 2 business days of being placed, after which the delivery window above applies.

 

 

SECTION 4: ORDER TRACKING

 

Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package on its way to you.

 

 

SECTION 5: DELAYS

 

While we aim to meet the delivery times listed above, occasional delays can occur due to factors outside our control, such as customs processing, weather conditions, or high demand during busy periods. If your order is significantly delayed, please contact us and we will do our best to help.

 

 

SECTION 6: INCORRECT ADDRESSES

 

Please make sure your delivery address is complete and correct at checkout. If a package cannot be delivered due to an incorrect or incomplete address provided by you, additional shipping costs to resend the order may apply.

 

 

SECTION 7: DAMAGED OR LOST PACKAGES

 

If your order arrives damaged or does not arrive at all, please contact us as soon as possible at support@birdfz.com so we can investigate and find a solution, such as a replacement or refund.

 

 

SECTION 8: CONTACT INFORMATION

 

If you have any questions about shipping, please contact us:

 

Birdfz (Van Haalen Detailhandel B.V.)

Julianaplein 174, 6641CT Beuningen, Netherlands

KvK number: 99139162

Email: info@birdfz.com or support@birdfz.com